Legal Documents Last Updated: January 2026

Khello Bangladesh — Privacy Policy and complete data protection guidelines

Protecting your personal information is our top priority. This page provides full details on how Khello Bangladesh collects, uses, and safeguards your data.

Khello Bangladesh never sells your personal information to third parties. Your privacy is something we hold sacred.

Our Privacy Our Commitment

Your data is always protected at Khello Bangladesh — guided by these 6 core principles.

End-to-End Encryption

All your personal information and payment data is secured with 256-bit SSL encryption. No one can intercept your data.

Sale of Data Prohibited

Khello Bangladesh never sells your name, phone number, or any personal information to advertisers or third parties.

Stay in Control

You can view, update, or delete your information at any time. Your data belongs to you.

Stored on Secure Servers

All data is stored in secure data centers and undergoes regular backups and security audits to keep your information protected.

Minimal Data Collection

Only information necessary to provide our services is collected. No excessive or unnecessary data is requested.

Spam-Free Communication

No unsolicited messages are sent to your mobile number or email. Notification settings can be changed at any time.

Section 01

What Types of Information We Collect

Khello Bangladesh collects certain information to provide you with the best possible gaming experience. This information is used solely to manage your account and improve our services.

Personally Identifiable Information

Information you provide at registration is stored, including your name, mobile number, email address, date of birth, and residential address.

Identity Verification (KYC)

National ID, passport, or driving licence details may be collected to verify financial transactions. This is strictly for legal compliance purposes.

Financial Information

Mobile banking numbers or bank account details are collected for payment processing. Full card numbers are never stored on our servers.

Data Type Why It Is Collected Mandatory?
Name & Mobile Number Account Creation & Communication Yes
Date of Birth Age Verification (18+) Yes
National ID Card KYC Verification For Withdrawals
Payment Information Deposits & Withdrawals For Transactions
Device & IP Information Security & Fraud Prevention Automatic

Automatically Collected Information

  • Your device type, operating system, and browser information.
  • IP address and approximate location.
  • Time spent on the platform and pages visited.
  • Gaming history and transaction records.
Section 02

How Your Information Is Used

Khello Bangladesh uses your information only for specific, defined purposes. It is never used in any unauthorized or unnecessary way.

Primary Use

  • Account Management: To secure login, password resets, and account safety.
  • Payment Processing: To process deposit and withdrawal transactions.
  • KYC Verification: To meet legal requirements and verify age.
  • Customer Support: To resolve your issues and respond to your enquiries.

Secondary Use

  • To personalise your platform experience.
  • To send relevant offers and promotions (with your consent).
  • To detect fraud and suspicious activity.
  • Used for statistical analysis to help improve our services.

Important: Khello Bangladesh does not share your data with external ad networks to serve you targeted advertisements.

Section 03

Data Sharing Policy

Khello Bangladesh does not generally share your information with anyone. Only in specific circumstances may limited information be shared.

When Information May Be Shared

  • Payment Processors: To process transactions, necessary information is shared with services such as bKash, Nagad, and others.
  • Legal Obligation: We are required to share information in response to lawful requests from courts or government authorities.
  • Fraud Prevention: Information about fraudulent activity may be shared with cybersecurity agencies.
  • Business Changes: In the event of a company merger or acquisition, privacy protections will remain in place.

Any third party receiving your data is required to enter into an agreement to comply with our Privacy Policy.

Section 04

Data Protection Methods

Khello Bangladesh uses industry-standard security technology to keep your information protected. Our security systems are monitored around the clock.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Firewall Protection: Advanced firewalls are in place to block unauthorized access.
  • Regular Security Audits: System audits are conducted by third-party security experts.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Restricted Staff Access: Only authorized personnel are permitted to access specific data.
  • Data Backup: Regular backups are maintained to ensure your data is never lost.

Please Note: No organization can guarantee 100% security on the internet. If a security issue is identified, we act quickly and notify you promptly.

Section 05

Cookie Policy

Khello Bangladesh uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device.

Types of Cookies We Use

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your preferred language and settings.
  • Analytics Cookies: To collect usage statistics for the platform.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

Section 06

Your Data Rights

As a member of Khello Bangladesh, you have full rights over your own data. We respect and uphold those rights.

  • Right to Access: You can request to see what information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate information we hold about you.
  • Right to Erasure: Under certain conditions, you may request that your data be deleted.
  • Right to Restrict Processing: You can request that we stop using your data for specific purposes.
  • Right to Lodge a Complaint: You have the right to file a complaint regarding any data protection breach.

To exercise your data rights support@khellobangladesh.comEmail us and we will respond within 30 days.

Section 07

Data Retention Period

We do not retain data longer than necessary. A specific retention period is defined for each type of information.

Data Type Retention Period
Personal Account Information While account is active + 5 years
Financial Transaction Records 7 Years (Legal Requirement)
KYC Documents 5 years after account closure
Customer Support Chat 2 years
Log & Technical Data 90 Days

Once the retention period expires, data is securely deleted or anonymized.

Section 08

Protection of Minors

Khello Bangladesh strictly does not collect or store information from individuals under the age of 18. Our platform is exclusively for adults.

  • Age verification is mandatory at the point of registration.
  • Any account found to belong to a minor will be suspended immediately.
  • Parents can report any suspicious activity to us.
  • For family gaming protection, visit our Responsible Gaming View page.

To Parents & Guardians: If your child attempts to access Khello Bangladesh, please contact us immediately.

Section 09

Contact & Complaints

Contact us for any questions, complaints, or requests regarding our Privacy Policy.

  • Email: support@khellobangladesh.com
  • Response Time: Typically within 24–72 hours.
  • FAQ: For general enquiries View Here

This Privacy Policy was last updated in January 2026. Notice of any changes will be posted on the platform.

Your data is safe — join us today!

Your privacy is fully protected at Khello Bangladesh. Open an account today and enjoy gaming with complete peace of mind.

বাংলা